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Why does most project marketing fail to sell anything?

· 4 minute read

Why does most project marketing fail to sell anything?

Line up the marketing for ten residential projects and you will find the same six things.

An elevation render at golden hour. An amenity list. Carpet area and configuration. Possession date. A line about luxury or premium living. A phone number.

Each of those is a fact about a building. None of them is what the buyer is deciding about.

What is the buyer actually weighing up?

Four things, and almost none of it appears in the advertising.

Will this be finished, and roughly when you say? For anything under construction this dominates everything else. A buyer is handing over money for something that does not exist yet, from a company they have to take on trust.

What will this area be like in five years? They are not buying today’s location, they are buying its trajectory. Traffic, schools, what else is being built, whether the road actually gets widened.

Is this priced against what is nearby, or against what the developer hopes? Every serious buyer compares. They have seen three other projects this month.

Who else is buying here, and are they people like me? Nobody says this out loud and everybody thinks it.

Read those four back against the standard six-item campaign. It answers none of them.

Why does nobody address these directly?

Because the answers are checkable, and checkable claims can be held against you later.

Saying premium living is safe. Nobody can prove you wrong and nobody can prove you right, which is exactly why it does nothing. Saying our last four projects were handed over within two months of the committed date is a claim someone can verify, and if it is true it does more work than every adjective in the brochure combined.

The uncomfortable, specific, verifiable statements are the ones that sell, and they are the ones that require the developer to be confident enough to be pinned down.

What does that look like in practice?

Replace category claims with facts that have numbers attached.

Instead of trusted name in real estate: four projects completed, 1,240 families living in them, the earliest handed over in 2016.

Instead of excellent connectivity: eleven minutes to the bypass, four schools within three kilometres, and name them.

Instead of luxury specifications: the actual brands, the actual flooring, the actual lift make.

Instead of assured possession: the committed date, and the handover record on previous projects.

None of that is more expensive to produce. It is more expensive to be accountable for, which is a different thing.

Does this apply to the visuals as well?

Yes, and this is where the biggest gap usually sits.

Almost every project sells on renders, which show a building that does not exist, in weather that does not happen, with landscaping ten years mature. Buyers have learned to discount them entirely.

Meanwhile the developer has photographs of completed projects, actual handovers, actual families living in actual finished homes. Those are far more persuasive and they get used far less, because they belong to a different project and the marketing is organised by project rather than by what convinces people.

If you have completed anything, that evidence should be in every campaign for the thing you have not yet built.

What about the amenity list?

Keep it, and stop leading with it.

Amenities are table stakes. Every project in the bracket has a clubhouse, a gym and a play area. Listing them establishes that you are not below standard, which is worth something, but it does not distinguish anything because the project down the road has an identical list.

Lead with what is genuinely different, which is usually the location specifics, the developer record, or the price position. Put the amenities where they belong, which is on the page for people who are already interested and now checking boxes.

Is there a simple test for whether the messaging is doing anything?

Cover the logo and the project name.

If the campaign could belong to any of your competitors with only the name changed, it is not saying anything. That is true of most property advertising and it is why so much of it produces enquiries that do not convert. The campaign attracted people who were browsing the category rather than choosing you.

Specific claims attract fewer people and better ones. That trade is the entire job.

What would I change first?

Find the most specific true thing about the project and lead with it.

Sometimes it is the handover record. Sometimes it is the price against the neighbouring project. Sometimes it is that the developer lives in the last one they built.

Whatever it is, it will feel too plain to a marketing team used to adjectives, and it will outperform them.

We start by finding the specific true things, because those are what a buyer can check and act on. Tell us what you are working on.

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